The Orders section displays a list of the total orders that all users have placed. An Order is considered to be every action with the purpose to buy a new product or service, or to modify an already existing one in various ways. Additionally, an order consists of purchases, one or more, depending on how many products and/or services the user has bought at once.
The columns of the Orders list can be sorted per ID order number or per Date and include:
|ID||- ID number of the Order. It is a clickable line, which transfers over to the order's purchase details.|
|Type||- there are various types of orders, depending on the goal of the order.|
|Services||- the specific service/product ordered.|
|Name/Company||- the user which placed the order.|
|Status||- an order goes through multiple stages so that the system can process it successfully in order to become fully active and usable.|
|Price||- how much the service/product costs and if it is paid or not.|
|Payment Method||- which payment option was introduced to cover the order; that depends on the payment options that the Admin has integrated, which is done in the respective section in the Management Panel. To see more information on Payment methods please click here.|
|Date||- when the order was placed, date and time.|
|Additional settings||- please see the table below.|
|Pay for order||An Admin can complete the purchasing process by manually paying for it. When a purchase is already paid for, the icon appears as faded.|
|Order details||Displays all details regarding that order and all available actions for it.|
There is a default Refresh functionality, that activates itself at a specified by the Admin interval of time, e.g. 30 sec. The refresh time intervals start from 10 up to 60 seconds, on every second. With this function the system automatically refreshes the Orders list for a new preview to display new changes, purchases, errors, status progress etc.
The Search option for the Orders section has detailed search fields: Purchase ID, Order ID, Product name, Username, Email, Company, Tax Number, Document. This way an Admin can sort out results via specific criteria.
The Orders list can also be limited to show results in a specific time frame by using the Date range control button -
Orders are categorized with different types to display the action that is intended with them. As described above, an Order is considered to be every action with the purpose to purchase a new product or service, or to modify an already existing one.
|New||- Indicates that the Order is with the purpose to place a new purchase for a brand new product/service that isn’t existing in that user’s account at that moment.|
|Renew||- Indicates that the Order is with the purpose to renew an already existing product/service, which may be soon reaching the renewal date, is already in renewal state, or is inactive due to missing the renewal time frame, but is not yet a terminated product/service. Such may be domain names or subcription-based services.|
|Edit||- Indicates that the Order is with the purpose to modify an already existing product/service, which may be in the sense of updating its data, contact information, servers etc.|
|Transfer||- Indicates that the Order is with the purpose to change the package of an already existing product/service. It may refer to upgrading a product/service to be more advanced or downgrading it to a more basic one.|
|Upgrade||- Indicates that the Order is with the purpose to change the package of an already existing product/service. It may refer to upgrading a product/service to be more advanced or downgrading it to a more basic one.|
|Cancel||- Indicates that the Order is with the purpose to cancel an already existing product/service which terminates it and makes it unusable for the customer in question.|
|Fund||- Indicates that the Order is with the purpose to add funds into a user account, which is applicable as an action depending on the payment method that account uses, e.g. online credit or virtual wallet.|
The price of each order is color-coded and there are only two payment statuses:
|Not paid||Price is displayed in red color and the details indicate this label, as in the order is not yet paid for.|
|Paid||Price is displayed in green color and the details indicate this label, as in the order is already paid for.|
These Filters allow for certain options to be selected and viewed or to be hidden. They are related to Payments and Purchase statuses.
As mentioned, orders consist of one or more purchases. Every purchase from an order goes through specific number of statuses to display the current stage it is in after the user has gone through the process of buying it.
|Pending||- The first stage a purchase goes through – when a customer places an order it goes into a Pending state in preparation for the system to start processing it|
|Approved||- Second stage – when that purchase gets approved by the system to be processed further|
|Processing||- Third stage – when the system starts to officially process the specific purchase|
|In progress||- Fourth stage – while the system is processing and evaluating the purchase it goes into In progress state|
|Processed||- Fifth stage – when the system completes processing of the purchase|
|Provisioned||- Sixth stage – after the system has already successfully processed the purchase, it approves it to be issued and hence, it becomes “provisioned”|
|Activated||- Seventh stage – after the system issues the purchased product/service, it activates it in order for it to be usable by the customer in question|
|Canceled||- When a customer wants to end the use of a certain product/service he can cancel it and the system deactivates it|
|Collapsed||- When a purchase has encountered and error and/or a reason it cannot be completed successfully, it “collapses”and is considered as a failed purchase; this state can occur only before a purchase/service becomes Activated|
|Mixed||- It is possible that an order could contain more than one purchase. In that case it is expected that these purchases would reach the next respective stage at different times, hence the entire status of the order becomes “mixed”. The statuses of each purchases could be seen by clicking the arrow next to the order ID|