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Orders

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The Orders section displays a list of the total purchases that all users have placed and which contain one or more orders each.

To best clarify, the definitions of a Billia "purchase" and "order" need to be explained:

Order - the type of action and its purpose towards the product/service which is being purchased or modified, e.g. "an order to renew". Simply put - the purpose of the purchase made.

Purchase - every action with the purpose to purchase a new product or service, or to modify an already existing one. Additionally, one purchase contains orders, one or more.

Tip: The Orders section, or Orders list, represents one Purchase per line, to display that a user has engaged the action to buy a product/service, but at the same time displays and provides additional detail on that purchase's Order(s).

list orders

The columns of the Orders list can be sorted per ID order number or per Date and include:

ColumnDefinition
ID- ID number of the Purchase. It is a clickable line, which transfers over to the order's purchase details.
Type- There are various types of orders, depending on the goal of the purchase.
Services- The specific service/product ordered. Most orders are domains or services purchased to be associated with a specific domain. Hence this column displays the domain and after that the service purchased for it.
Name/Company- The user which placed the purchase.
Reseller- Displays the owner of the product. "Default" defines the main business using the platform.
Status- A purchase goes through multiple stages so that the system can process it successfully in order to become fully active and usable.
Price- How much the service/product costs and if it is paid or not.
Payment Method- Which payment option was introduced to cover the purchase; that depends on the payment options that the Admin has integrated, which is done in the respective section in the Management Panel. To see more information on Payment methods please click here.
Date- When the purchase was made, date and time.
Additional settings- Please see the table below.

Note: Paid orders from non-active users are set to remain in Pending status until the profile is activated, during which moment the order is then approved and provisioned.

The available settings for the page as general include:

Control buttonDefinitionDetail
exact matchExact match- Check this box when you want the search results to exactly match your criteria. Otherwise, the search engine may pull out partial matches, as well.
date-rangeDate range- Set a date range for the search.
filterFilter- Filter results by even more detailed criteria, such as payment status, payment method, order type and order status.
sorting filterSorting Filter- Sort the results list by a specific column.

Additional settings

The Orders list includes the following available actions:

Control buttonDefinitionDetail
order-pay pay-order-fadedPay for purchase- An Admin can complete the purchasing process by manually paying for it. When a purchase is already paid for, the icon appears as faded.
order-detailsPurchase details- Displays all details regarding that purchase and its order(s), and all available actions for it.
expandExpand- Expand the Purchase to see all orders for it and details.
existing-noteExisting note- There is an existing order/user note that can be previewed by hovering over this icon. Depending on its position, it may also indicate a Purchase document.

Note: An order-related note will appear under Notes only on the Order details page. For more information please click here.

Automatic Refresh rate

There is a default Refresh functionality, that activates itself at a specified by the Admin interval of time, e.g. 30 sec. The refresh time intervals start from 10 up to 60 seconds, on every second. With this function the system automatically refreshes the Orders list for a new preview to display new changes, purchases, errors, status progress etc.

refresh rate for orders

Search Option

The Search option for the Orders section has detailed search fields: Purchase ID, Order ID, Product descriptor, Username, Email, Company, Company Tax Number, Document. This way an Admin can sort out results via specific criteria.

searching

Date range

The Orders list can also be limited to show results in a specific time frame by using the Date range control button.

date range

Filter table options

The Filter options allow for information to be viewed or hidden as per specific criteria. The Filter options displayed in the Orders page are related to:

  1. The Payment status

    filter-orders-payment-status

  2. The Payment method used

    filter-orders-payment-methods

  3. The Order type

    filter-orders-order-type

  4. The Order status

    list filter statuses

Filter sorting options

A second Filter assists in the information sorting of the Orders list. It can be done by either the ID column, the ate created column, or the Date paid column.

filter for sorting


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